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POSTAGE AND PACKAGING

We are now offering 2 delivery options as we can now send live fish via DX Express for a Wednesday and Thursday delivery.

 

DX Express Delivery Day Wednesday and Thursday.

Spend Under £50 postage and packaging costs £30

Spend over £50 postage and packaging costs £15

Spend over £100 and its FREE !

 

APC Overnight Couriers Friday Delivery

Spend under £60 postage and packaging costs £30

Spend over £60 postage and packaging is £20

Spend over £120 and its FREE!

LIVE FISH DELIVERIES TO MAINLAND UK + ISLE OF WIGHT 

All fish will be sent in good quality health after going through a quarantine period.

Fish are packed in bags with water and pure oxygen which will surprisingly keep the fish in good health for up to 48 hours, they will only be in them for a maximum of 21 hours as they leave us at 5pm and will be with you the following day before 2pm.

Tropical orders are boxed in polystyrene with enough packaging and heat required to make the journey.

Coldwater orders are packed in cardboard boxes.

All fish are delivered between 8am-2pm latest. Unfortunately at the moment neither courier services text to give an hours time slot.

Terms and Conditions

When placing an order please ensure all of your contact details are correct

 

All pictures are for illustration purposes only and are to help the customer identify the species of fish which they are purchasing.

All fish must be researched fully before buying to put them into one aquarium.

If you are unsure on compatibility of certain fish please just contact us and we will get back to you as soon as possible.

If your order is sent the postage and packaging costs cannot be refunded unless in the case of a full order not getting to you alive the whole order can be refunded or re sent.

Please do not refuse the fish at the door this will void any refund.

Courier companies may leave your order with a neighbour if no one is in to ensure the welfare of the live stock. Please notify us if you dont want the courier to leave it with a neighbour, please leave a note in the comment section upon ordering. If your not in to receive the order courier charges still apply. If the parcel is delivered to a neighbour delivery is completed by the couriers it is then your responsibility to collect the fish.

 

The only delivery days possible are a Wednesday,Thursday and Friday.

In the unusual case of receiving fish in poor health or dead on arrival, pictures must be received preferably in unopened bags on the same day in which the order was received.

Refunds will be received on the same day.

Unfortunately due to having strict rules on next day deliveries for livestock we only deliver to the mainland UK excluding some harder to reach places where overnight couriers cannot guarantee next day delivery and therefore cannot deliver to these following postcodes:

AB30-45    AB51-56    DD8-10    DG1-16    EH43-45    FK8    FK17-21    ALL GY    ALL HS     ALL IM   

PH3+    TD1-6    TD10+    ALL ZE    IV2    IV4+    KA26-28    ALL KW    KY9-10    PA20+

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction
on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:
  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of creditWe may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. card information by our store and its service providers.


If you don’t want us to process your data anymore, please contact us.If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: [your physical mailing address].

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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