DELIVERY +
TERMS & CONDITIONS
Please read the information below carefully before placing your order. Here you'll find everything you need to know about our live fish delivery service, dispatch, packaging, delivery times and important terms and conditions.
IMPORTANT
PLEASE READ BEFORE
PURCHASING ALL PHOTOGRAPHS ARE
FOR ILLUSTRATION PURPOSES ONLY.
Our photos are to help identify the species
or type of fish, plant or product you are purchasing.
Natural variation means
the fish you receive may differ
in colour, size and appearance
PLEASE RESEARCH
BEFORE PURCHASING
It's the customers responsibility to ensure
the fish you purchase are suitable for
your aquarium and compatible
with any existing livestock.
If you are unsure, contact us
before ordering - were here to help.
DELIVERY INFORMATION
DELIVERY DAYS
Wednesday - Thursday - Friday
Once orders are dispatched
you will receive a dispatch email.
The fish are then sent on
overnight courier where you
will receive the following day
DELIVERY TIME
Between 8am - 2pm
Our courier does not provide
an hour time slot at present.
EXPERT PACKAGING
FOR THEIR JOURNEY
All packaging is insulated and the
fish are bagged with pure
oxygen and heat where
necessary to ensure a safe journey.
POSTAGE & PACKAGING
We use a licensed
livestock overnight courier
ORDERS UNDER £50
£30.00 delivery
ORDERS OF £50 OR MORE
£19.95 delivery
ORDERS OVER £200
FREE delivery
WE ARE UNABLE TO
DELIVER TO THE
FOLLOWING POSTCODES
Unfortunately due to having strict rules on next day deliveries for livestock we only deliver to the mainland
UK excluding some harder to reach places where
overnight couriers cannot guarantee next day delivery
and therefore cannot deliver to these following postcodes
-
AB30-45
-
AB51-56
-
DD8-10
-
DG1-16
-
EH43-45
-
FK8
-
FK17-21
-
ALL GY
-
ALL HS
-
ALL IM
FISH HEALTH GUARANTEE
We know it can be worrying receiving
your first order of fish online and
on an overnight courier, That's why
at online aquatic store we ensure
a 48hour health guarantee with our
fish. Any health concerns at all upon
arrival you must contact us on the day
of delivery to be eligible for the 48 hour guarantee.
Water quality plays a major part in fish health
so ensure you have checked your water
parameters before ordering and on arrival.
-
PH3+
-
TD1-6
-
TD10+
-
ALL ZE
-
IV2
-
IV4+
-
KA26-28
-
ALL KW
-
KY9-10
-
PA20+
TERMS & CONDITIONS - KEY INFORMATION
ACCURATE DETAILS
VERY IMPORTANT.
Please ensure all of your contact
and delivery details are
correct when placing an order.
DELIVERY & SAFE PLACE
If no one is available, our
courier may leave your
parcel with a neighbour
or in a safe place to protect the welfare
of the fish. Please let us know if you dont
want this to happen or if you have a
preffered neighbour or safe place.
DO NOT REFUSE
Please do not refuse the delivery at the door.
This will invalidate any possible refunds
and puts the welfare of the fish
at risk. We cannot take returns as you
wont have the oxygen to
make the journey safe for the fish.
ISSUES WITH YOUR ORDER ?
In the rare case of fish arriving
dead or in poor health, please contact us
the same day in which you receive
your order with clear photos of
the issues. Ideally in unopened bags.
REFUNDS & RESOLUTIONS
We always aim to respond and
refund any issues within the same
day we are contacted but can
take slightly longer through busy periods.
Postage costs are non-refundable unless in
extremely rare circumstances such
as your parcel is lost or destroyed.
RESEARCH AND COMPATIBILITY
Please research all fish and compatibility
either online, books or with ourselves
before purchasing. We will not be held
responsible if the customer orders
fish in which aren't compatible which
causes injury, ill health or death to your fish.
